Copyright and Privacy Statement

Privacy of Information
The Algonquin Theatre Box Office ("we" or "ATBO") presents this privacy policy to demonstrate our commitment to protecting your personal information and informing you about how we use it. This privacy policy only applies to transactions made, and data gathered, on the algonquintheatre.ca website (the "Site"), and to transactions made, and data gathered, by the box office.

This privacy policy does not apply to any other web site or offline point of contact between ATBO and patrons. Please review this privacy policy from time to time as we may update it. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.

Cookies
Like most websites, the Site may use cookies to keep track of your purchases and other activity on the Site and enhance your experience on the Site. We may also use cookies to deliver content specific to your interests and if you choose, to save other personal and financial information so you do not have to re-enter it each time you visit the Site. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas on the Site.

Information We Collect From You
In order to operate the Site, or our phone order system, and provide you with information on products and services that may be of interest to you, we may collect personal information (i.e., information that could be used to contact you such as full name, postal address, phone number and email address), financial information (e.g., passwords and credit card numbers) and demographic information (postal code, hometown, gender, purchase history information and age) from you.

How We Use Personal Information
We use your personal information to help us perform transactions on the Site and through our telephone ordering system, to deliver the services you have requested, to contact you when necessary in connection with events for which you purchased tickets on the Site or through our telephone ordering system (including event confirmations, changes and cancellations), and to send you information and promotional materials from ATBO and selected third parties. We strive to send you offers that are of value to you, such as discounts, exclusive offers or special event information.
To process transactions on the Site or via our telephone ordering system, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions and order fulfillment. We require these entities not to use your information for any other purpose.
By purchasing tickets on the Site or by phone, you consent to us sharing your personal information with the venues associated with the plays and events for which you purchase tickets ("Event Partners"). Due to our contractual obligations with Event Partners, we are required to provide this information to deliver the services you have requested and we cannot offer you the opportunity to opt-out of our sharing of your personal information with them. Event Partners may use your personal information in accordance with their own privacy policies. You will need to contact those Event Partners who contact you to instruct them directly regarding your preferences for the use of your personal information by them.
Except as may otherwise be described in this policy, we have no control over the personal information practices of Event Partners and other third parties. As described above, by purchasing tickets on the Site or by phone, you authorize us to share your personal information with Event Partners, and you agree that we are not responsible or liable for any of their actions or omissions. These Event Partners may use your personal information in accordance with our contractual arrangements with them and in accordance with their own privacy policies, over which we have no control. You will need to contact them directly in order to instruct them regarding your preferences for how they use your personal information.

How We Use Financial Information
We use your financial information to check your qualifications and to bill you for products and services. By making a purchase, or engaging in any other kind of activity that uses financial information, on the Site or via our phone order system, you consent to our providing your financial information to our service providers and to such third parties as we determine is necessary to process your transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information with applicable Event Partners, primarily for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event.

How We Use Demographic Information
We use demographic information to tailor the Site and communications to the interests of our users. We may share your personal and demographic information with our Event Partners. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience.

Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet.

If you have any questions or concerns about this privacy policy, the practices of the Site or our telephone order system, or your dealings with the Site or our box office phone orders, you can contact us at algonquintheatre@huntsville.ca.
We at Algonquin Theatre Box Office want to make your purchasing experience easy and efficient. The following policies are designed to ensure your satisfaction and understanding of the purchase process on algonquintheatre.ca. If you have any questions about the information below, please contact us. Note that this Purchase Policy incorporates our Terms of Use by this reference.

Access and Interference
You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our web pages or the content contained therein or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine to interfere or attempt to interfere with the proper working of the ATBO website. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure, which includes accessing, reloading or "refreshing" transactional event or ticketing pages, or making any other requests to the transactional servers, more than once per any three-second interval. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content (except for your own person, non-commercial use) from our website without the prior expressed written permission of ATBO.

Unauthorized Use and Abuse of the Site
Illegal and/or unauthorized uses of the Site, including, but not limited to, unauthorized ticket sales, unauthorized framing of or linking to the Site, or unauthorized use of any robot, spider or other automated devise on the site, will be investigated and appropriate legal action will be taken, including without limitation civil, criminal and injunctive redress.

Violation of the Terms
You understand and agree that in ATBO's sole discretion, and without prior notice, ATBO may terminate your access to the Site, cancel your ticket order or exercise any other remedy available. You agree that monetary damages may not provide a sufficient remedy to ATBO for violations of these terms and conditions and you consent to injunctive or other equitable relief for such violations. ATBO may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity. ATBO is not required to provide any refund to you if you are terminated as a User because you have violated these Terms of Use. For more information about how we handle copyright infringements on the Site, please see our Copyright Policy.

Privacy
We believe that your privacy (and the privacy of all our users) is important. Please review our Privacy Policy. This policy applies to all the information you supply to ATBO. If you send electronic mail to any address in the algonquintheatre.ca domain as a user of our website, we will treat it as non-confidential and non-proprietary to you. By emailing ATBO, you authorize us to use or allow others to distribute, reproduce or otherwise use the message. ATBO is not liable for any lost data resulting from the operation of our site and/or the enforcement of the terms. We urge all users to maintain their own backup versions of email they send to us.

Copyright Policy
We will terminate the privileges of any user who uses this Site to unlawfully transmit copyrighted material without a license express consent, valid defense or fair use exemption to do so. After proper notification by the copyright holder or the agent to us, and confirmation through court order or admission by the user that they have used this Site as an instrument of unlawful infringement, we will terminate the infringing users' rights to use and/or access to this Site. We may, also in our sole discretion, decide to terminate a user's rights to use or access to the Site prior to that time if we believe that the alleged infringement has occurred.

Disclaimers
ATBO does not promise that the Site will be error-free, uninterrupted, nor that it will provide specific results from use of the Site or any Content, search or link on it. The Site and its Content are delivered on an "as-is" and "as-available" basis. ATBO disclaims all warranties, express or implied, including also any implied warranties of merchantability and fitness for a particular purpose. FBO will not be liable for any damages of any kind arising from the use of this Site, including without limitation, direct, indirect, incidental, and punitive and consequential damages.
ATBO makes no guarantee of any specific result from use of this Site or use of the ATBO service.
ATBO disclaims any and all liability for the acts, omissions and conduct of any third party users, ATBO users, advertisers and/or sponsors on the Site, in connection with the ATBO service or otherwise related to your use of the Site and/or the ATBO service. ATBO is not responsible for the products, services, actions or failure to act of any venue, performer, promoter or other third party in connection with or referenced on the Site. Without limiting the foregoing, you may report the misconduct of users and/or third party advertisers, service and/or product providers referenced on or included in the Site to ATBO at algonquintheatre@huntsville.ca. ATBO may investigate the claim and take appropriate action, in its sole discretion.

Limitation on Liability
Except in jurisdictions where such provisions are restricted, in no event will ATBO be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if ATBO has been advised of the possibility of such damages.

Disputes
If there is any dispute about or involving the Site, by using the Site, you agree that the dispute will be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.

Indemnity
You agree to indemnify and hold Algonquin Theatre Box Office, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any third party due to or arising from your use of the Site.

Web Sales
Algonquin Theatre Box Office ("ATBO") supplies tickets via our box office, centrally located at 37 Main Street East, Huntsville, Ontario. ATBO also brings tickets into your home by telephone and Internet.
Open six days a week, ATBO allows patrons of the arts to buy tickets in the fashion that is most convenient to them.
The Web Surcharge pays for this distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.
The Internet service involves additional processing costs and carries a higher fee, but the choice among the services is yours. All ticketing inventory resides on a common database so that all points of sale have equal access to seating availability, including Box Offices, Telephone sales and Internet.

Payment Methods
Algonquin Theatre’s online box office accepts VISA and MasterCard as methods of payment.

Pricing and Availability
Algonquin Theatre (both at the box office and by phone and on the website) sells tickets on behalf of its clients. This means that ATBO does not set the ticket prices for particular seating locations. Tickets are generally sold through several distribution points, including online, over the phone and through the box office. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be made available prior to the event; however algonquintheatre.ca does not control this inventory or its availability.

Processing Fees
Tickets purchased on algonquintheatre.ca are subject to a per ticket Web Surcharge. There is no charge for orders done in person or over the phone. There is a $1.00 charge for online purchases and $2.50 charge to mail tickets.

Canceled Events
Occasionally, events are canceled or postponed due to weather conditions or situations affecting the staff or audience. When this occurs, Algonquin Theatre makes every effort to ensure you receive a prompt refund of the ticket price and associated service and Convenience Charges. If an event is canceled, please contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.
Please make sure to include/provide your algonquintheatre.ca account (confirmation) number so we can expedite your refund if applicable. If you purchased the ticket(s) at a ticket centre, you will need to return the tickets directly to the ticket centre where you purchased the tickets.

Refunds and Exchanges
Ticket exchanges will be dealt with on a limited basis and an exchange fee may apply.

Lost or Stolen Tickets
Please notify the Algonquin Theatre box office immediately at 705-789-4975 and we can confirm your purchase. The box office also has a record of your purchase and whether anyone has attempted to use them.

Delivery of Tickets - Will Call and Ticket Centre Pickup
If you have selected delivery through the mail (tickets for events within 14 days of purchase will not be mailed), please allow at least 5-7 business days after your order is made to receive your tickets. If you have not received your tickets within three business days of the event, please contact us.
Tickets delivered through Will Call are typically available one hour prior to the event start time. You will need to present your algonquintheatre.ca confirmation number, the credit card used to purchase tickets and picture identification.

Amount of Tickets Per Customer
When purchasing tickets on algonquintheatre.ca, you are limited to a specified number of tickets for each event. This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Multiple Browser Windows
When ordering tickets online with Algonquin Theatre, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiry. This does not apply to having seating chart or other informational windows open while placing an order.